Refund policy
Refund Policy
At Storizo, we want to ensure your satisfaction with your purchase. Please review our refund and exchange policy carefully before making a request:Once order is received you can initiate a return within 5-6 days of receiving the product.
Exchange Policy
Once refund is initiated we need 3-4 days to settle back to the source account
Eligibility Criteria for Exchange
To be eligible for an exchange, the following conditions must be met:
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Initiating the Exchange: Customers must initiate the exchange within 3 days of receiving the product.
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Product Condition: Items must be unused and in the same condition with the original packaging and original tags intact.
Exceptions/Non-Returnable Items
Certain types of items cannot be exchanged, including but not limited to sealed baby products, feeding bottles, and Hotwheels toys.
How to Exchange
To initiate an exchange, please send an email to our customer care team at customercare.storizo@gmail.com. Be sure to include the reason for the exchange and, if necessary, attach images of the product.
Once we receive the above-mentioned details, our customer care team will respond within 2 working days with a suitable solution that meets your needs.
We are committed to providing you with excellent customer service and ensuring your satisfaction with your shopping experience at Storizo. If you have any questions or concerns, please do not hesitate to contact us at customercare.storizo@gmail.com.